Shipping & Delivery Policy

Thank you for choosing Kichly. We are committed to delivering your cookware, pantry organization systems, and drinkware safely, securely, and as quickly as possible.

We ship exclusively within the United States. Please review the details of our shipping protocols, timelines, and rates below.

Shipping Rates and Free Shipping Thresholds

We want to make getting kichly products into your home simple and affordable:

  • Contiguous United States (Lower 48 States): We offer Free Standard Shipping on all orders over $75. For orders under $75, a flat standard shipping rate of $6.95 applies.
  • Non-Contiguous US (Alaska, Hawaii, Puerto Rico, and US Territories): Shipping fees are calculated dynamically at checkout based on package weight and carrier rates. Free shipping thresholds do not apply to these regions.
  • APO/FPO/DPO Military Addresses: We proudly ship to our military families via USPS. Rates are calculated at checkout. Please allow extra transit time for military mail networks.

Processing and Transit Timelines

Our shipping process is split into two distinct windows:

  1. Order Processing Time: Once your order is placed, it takes 1 to 2 business days for our fulfillment warehouse to pick, pack, and prepare your items for shipment. Orders placed after 1:00 PM EST on Fridays or over the weekend will begin processing the following Monday.
  2. Standard Transit Time: Once handed off to our shipping carriers (UPS, FedEx, or USPS), standard ground delivery across the contiguous USA typically takes 3 to 5 business days, depending on your distance from our regional fulfillment centers.

Please note: All delivery dates and transit times are estimates only and are not guaranteed. Delivery delays may occur due to weather conditions, carrier disruptions, holidays, supply chain interruptions, or other circumstances beyond Kichly's reasonable control.

Shipment Tracking

The moment your order leaves our warehouse, an automated shipping confirmation email will be sent to the address you provided at checkout. This email will include your active carrier tracking number and a direct link to monitor your package's journey in real-time. Please allow up to 24 hours for the carrier to update their tracking page after initial scans.

Address Accuracy and Modifications

We work rapidly to process and pack orders to ensure fast delivery. Because of this fast turnaround, we can only accommodate shipping address modifications within 1 hour of order placement.

Please double-check your shipping details at checkout. Kichly is not responsible for lost, delayed, or misdelivered packages resulting from incorrect or incomplete addresses entered by the customer. If a package is returned to our warehouse due to an invalid address, the customer will be responsible for additional shipping fees to re-send the items.

Lost, Stolen, or Damaged Packages

Kichly packages are thoroughly secured and inspected before departure. To the fullest extent permitted by applicable law, legal title and risk of loss for products pass to the buyer upon transfer of the shipment to the carrier.

  • If your tracking information states that your package was delivered but you cannot locate it, please check with neighbors, building management, or your local carrier depot first.
  • If you believe your package has been lost in transit, contact us at support@kichly.com. Determinations regarding lost shipments will be made by Kichly in consultation with the applicable carrier based on available tracking information and carrier records. We may assist customers in filing carrier claims and, where appropriate, arranging a replacement.