Refund & Return Policy

At Kichly, we stand behind the craftsmanship and quality of our products. We want you to love everything you buy for your kitchen. If you are not completely satisfied with your purchase, we are here to make it right.

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Eligibility and Conditions

To ensure a smooth return process, please review our standard eligibility requirements:

  • Items must be unused, unwashed, and in substantially the same condition in which they were received, with no signs of use, wear, alteration, or damage beyond that necessary to inspect the item.
  • All original tags, labels, included components, universal lids, inserts, and product manuals must be returned together.
  • Proof of purchase or your Kichly order number is required to process any return.
  • Exclusions: Items marked as clearance or final sale, perishable goods, or customized items cannot be returned or refunded.

How to Start a Return

We make the return process simple for our US customers. Just follow these steps:

  1. Submit Your Request: Submit a return request via our Return Request Form or contact our customer support team at support@kichly.com with your order number.
  2. Receive Your Label: Once approved, we will email you a prepaid shipping label along with detailed packing instructions.
  3. Drop Off Your Package: Securely box your items, attach the prepaid label, and drop it off at the designated carrier location.

Please note: Items sent back to us without first requesting a return will not be accepted or refunded. We reserve the right, to the extent permitted by law, to limit, reject, or refuse returns where we reasonably determine that a customer is engaging in fraudulent, abusive, excessive, or bad-faith return activity.

Return Shipping Fees

To keep our operations aligned across our brands, we utilize a direct shipping cost structure:

  • When We Cover Shipping: We will cover return shipping if you received the wrong item or if the item arrived damaged or defective. In such cases, a prepaid return label will be provided at no cost.
  • Customer-Initiated Returns: If you are returning an item for any other reason (preference change, buyer remorse, or ordering the wrong size), you will be responsible for the return shipping cost. A prepaid return label will be provided, and the actual shipping cost will be deducted from your final refund total. There are no restocking fees.
  • Original shipping fees are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives damaged during transit, has a manufacturing defect, or if you received the incorrect product, contact us at support@kichly.com within thirty (30) days of delivery and provide your order number and photographs of the issue. Failure to report such issues within this period may limit our ability to investigate or process the claim, except where prohibited by applicable law.

Provide your order number and clear photos of the issue. We will review the information provided and determine the appropriate resolution in a commercially reasonable timeframe.

Refund Process

Once your return package is delivered to our fulfillment warehouse and inspected by our team, we will process your refund automatically back to your original payment method within 5 business days.

Please note that if a returned item does not meet the eligibility requirements of this Policy, Kichly may reject the return and return the item to the customer at the customer's expense, or, where commercially reasonable, issue a partial refund reflecting the diminished value of the returned item. Furthermore, individual banks or card issuers may take additional processing time to reflect the refund on your statement.

Kichly reserves the right to issue partial refunds where returned items are received in a condition that materially reduces their resale value, including where components, accessories, packaging, or documentation are missing.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account.
  2. Contact your credit card company.
  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at support@kichly.com.

Exchanges

The fastest way to ensure you get the exact item or color variation you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item on our website.

This Return Policy forms part of and is incorporated into the Kichly Terms of Use.

Nothing in this Policy is intended to limit or exclude any rights or remedies that may not be waived under applicable consumer protection laws. If any provision of this Policy is found to be unenforceable under applicable law, the remaining provisions shall remain in full force and effect.