Privacy Policy

Kichly (referred to as "we," "our," or "us") respects your privacy and is committed to protecting the personal data of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, Kichly.com, or make a purchase from our online store.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information directly from you, automatically through your device interaction, and from third-party partners to provide a seamless shopping experience.

Personal Data You Provide Directly

  • Contact Information: Name, email address, phone number, shipping address, and billing address.
  • Account Details: If you create a customer account on Shopify, we store your username and password details.
  • Payment Information: Payment card data is collected and processed securely by our third-party payment processors (such as Shopify Payments, Stripe, or PayPal). Kichly does not store your full credit card numbers on our servers.
  • Customer Support: Information you provide when contacting our support team, filling out forms, or leaving reviews.

Information Collected Automatically

When you browse our website, Shopify and our analytics tools automatically track technical data, including:

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Pages viewed, products clicked, time spent on the site, referral URLs, and shopping cart additions.
  • Cookies and Tracking: We use tracking cookies, web beacons, and pixels (like Google Analytics and the Meta Pixel) to optimize store functionality and target advertisements.

2. How We Use Your Information

We process your personal data for clear, lawful business purposes, including:

  • Fulfilling and shipping your product orders.
  • Processing secure payments and managing fraud prevention.
  • Sending order confirmations, tracking numbers, and customer support updates.
  • Providing personalized marketing communications, product updates, and special promotions (where you have opted in).
  • Optimizing our website performance, layout, and conversion metrics.

3. How We Share Your Information

Kichly does not sell personal information in exchange for monetary consideration. However, certain disclosures of personal information for advertising or marketing purposes may constitute a "sale" or "sharing" under applicable state privacy laws. Where required by law, consumers may exercise applicable opt-out rights. We share information with third-party service providers that assist us in operating our business and providing services to customers:

  • E-Commerce Platform: Our storefront is powered by Shopify, which processes your data under strict security guidelines.
  • Fulfillment Partners: Third-party warehouses and shipping carriers (UPS, FedEx, USPS) receive your name and address to deliver your cookware and pantry items.
  • Marketing and Advertising: We may share identifiers, hashed information, cookie data, and similar information with advertising, analytics, and marketing partners to measure campaigns, improve our services, and deliver relevant advertising, subject to applicable law.
  • Legal Compliance: We may disclose data if required by US federal or state law, subpoena, or to protect the safety and rights of Utopia Brands, LLC.

Third-party service providers and partners may process personal information in accordance with their own privacy policies and practices. We are not responsible for the privacy practices of third parties except as required by applicable law.

4. Your Rights and Choices

As a US shopper, you have control over your data:

  • Email Marketing: You can opt out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any email.
  • Do Not Track: Certain browsers offer a "Do Not Track" feature. At this time, our website may not respond to all browser-based Do Not Track signals. Where required by applicable law, we honor legally recognized opt-out preference signals.
  • Cookies: You can configure your browser to block or delete cookies, though some features of the Kichly store may stop functioning properly.

5. State-Specific Privacy Rights (CCPA/CPRA Compliance)

If you are a resident of California, the California Consumer Privacy Act gives you specific rights regarding your personal information:

  • Right to Know: You can request a breakdown of the specific categories of personal data we have collected about you over the past 12 months.
  • Right to Delete: You can request that we delete the personal data we have collected from you, subject to legal exceptions (like an active order fulfillment).
  • Right to Opt-Out of Sale or Sharing: While we do not sell data for cash, sharing data with ad networks for targeted ads is considered "sharing" under California law. You can opt out of this tracking by clicking our footer link: Do Not Sell or Share My Personal Information.
  • Non-Discrimination: We will never penalize you or change your pricing for exercising your privacy rights.

6. Data Security and Retention

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, and destruction. We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, prevent fraud, and protect our legal rights.

7. Children’s Privacy

Our website is designed for adult consumers. We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have collected personal information from a child under 13 in violation of applicable law, we will take reasonable steps to delete such information promptly.

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business practices or US legal regulations. We will update the "Effective Date" at the top of this page whenever a change is made.

9. Contact Us

For questions about this Privacy Policy, or to exercise your data deletion rights, please contact us at:

Kichly Support Team

Email: support@Kichly.com

Utopia Brands, LLC